We are excited to announce the release of Webchat/Admin update 2.3.9! This update brings a variety of new features and improvements designed to enhance your user experience.
No download is required, simply open your Web Chat app to experience the changes.
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With this update, sending messages provides a more clear understanding of recipient interaction. You will now see two checkmarks next to your messages:
The Call Process Widget allows you to add additional steps to your processes that exist outside of the main workflow. This provides greater flexibility and customization in managing your interactions.
The “Auto-routing” feature has been renamed to “Activate routing” and is now disabled by default. When enabled, all steps of the process template will be displayed, allowing for more granular control over routing.
This feature combines the benefits of predefined recipient lists and user selection. Admins can define a default group while also allowing users to choose additional recipients for each process.
Set an expiration date and time for specific process steps. If the deadline is not met, the process will automatically be routed to a predefined list of recipients for further action.
This update introduces a sorting feature for your processes, allowing you to organize them by category for easier navigation and management.
At group or department creation, it is possible to add one or more groups/departments and atomic users. This makes it possible to have a group which includes both groups and individual users within.
A new task has been added to automatically clean up your database and storage based on the configurable parameters set by your organization. This helps maintain optimal performance and efficiency.
Webchat/Admin update 2.3.9 delivers a range of valuable features designed to streamline your communication and collaboration. We encourage you to explore these new functionalities and discover how they can enhance your Web Chat experience.
