Team on the run SaaS Update 4.1 Version

Building upon the success of Team on the run 4.0, Streamwide’s TOTR SaaS solution receives a significant upgrade with version 4.1!

This update focuses on enhancing user experience, streamlining workflows, and bolstering security. Whether you’re managing field teams, coordinating critical operations, or simply fostering collaboration within your organization, Team on the run 4.1 empowers your teams to work smarter and achieve more.

This release note dives into the key features and functionalities introduced in this latest release. We’ll explore features designed for both end-users and administrators, highlighting how Team on the run 4.1 can benefit your organization.

summary

Features for end-users

  1. “Rooms”: the sovereign collaborative solution for secure and effective virtual meetings

  • Waiting room for external participants:

    • An external participant can only access a room if explicitly allowed by an organization user.
    • The organization user can chat with the external participant before accepting his room access request
    Benefit:
    • It offers a high level of security by ensuring a controlled access to the “Public Room”.
* To benefit from “Rooms”, the feature should be activated for your organization. To test it, please contact your reseller.

  1. Digital service orders management by dispatcher

  • Deletion of digital service orders*

    • Completed and Canceled service order forms can now be deleted from the Web Scheduling console by the dispatcher or automatically by the system after a period of time.

    Benefits:

    • Dispatcher can focus only on service orders requesting action or follow up from him.
    • Save storage space.

  • Real time display update of suggested team members list *

    • Dispatcher has now an easy way to get an update on the team members list that can be assigned to a service order when he updates the planned date and time for this service order.
    Benefits:
    • Improved user experience for the dispatcher in assigning mission to the most relevant team members.

  • Digital Mission Date & 24 hours time format support *

    • Administrator can configure different formats in mission form template:
      • Time formats: 12 or 24 hours
      • Date formats: DD/MM/YYYY; MM/DD/YYYY; YYYY/MM/DD

    Benefits:

    • Dispatcher and team members can see the date & time displayed in their local formats.

* To benefit from these features, “My Business” and “Scheduling” options should be activated for your organization. To test it, please contact your reseller.

  1. New Languages Support

The following languages are now supported across the Web Company Admin interface, Webchat, Android, and iOS application:

  • Korean
  • Czech
  • Slovak
  • Hungarian

Features for administrator

  1. Bulk block/unblock of user

  • Organization and department administrator can now block or unblock multiple users at once with a file. Blocked users cannot access their data from their mobile or web accounts.
Benefits:
    • Block/unblock is available at department administration level.
    • Efficiency thanks to bulk operation.

  1. Department deletion

  • The administrators can now delete a department even if it contains users, as long as it is not the primary department for any of them.

  1. KPI

  • Team on the run platform administrator can view the total number of allocated and total number of used licenses for all organizations on the platform
    • Benefits:
    • Better control and follow-up of licenses usage

Strengthening security

  1. Authentication via Microsoft Entra ID

  • Microsoft Entra ID can be configured at platform level as an IDMS solution for Web administration, Webchat and Android application.

  1. My Business Antivirus Attachments filtering

  • Any attachment added to a process by a user can now be scanned by the organization’s antivirus before the process is sent, to detect if it is infected or not.
  • Scans can also be performed on attachments added to the process template by an administrator.
    • Benefits:
    • Improved security preventing sharing of infected files

Deprecated features

  • Whiteboard feature:

    • Webchat users of your organization who have the whiteboard option activated will no longer be able to access it.

  • Removal of Previous conversations functionality:

    • When a Webchat user creates a group conversation, the “previous conversations” list with the same selected contacts will not be displayed anymore.

Conclusion.

Team on the run 4.1 continues to solidify STREAMWIDE’s position as a leader in secure and reliable communications and digital transformation solutions. Features like secure virtual meeting rooms, improved field service management, and advanced security protocols empower your teams with the tools they need to excel in demanding environments.

More updates! 

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