Improve your marketing communication channels for increased satisfaction and loyalty
When it comes to marketing programs, corporate accounts and call centers rely heavily on their network operators. Telephony-wise, operators guarantee qualitative inbound traffic management, a key asset for good brand perception; efficient outbound traffic management, a key to the profitability of marketing campaigns; and accurate statistical and billing data.
Through its Marketing suite, StreamWIDE will address these challenges with two different products to ensure operators maximize efficiency and reliability while providing operational teams with best-in-class web-based management consoles:
- Interactive Routing provides IVR, Automatic Call Distribution (ACD), number translation, and call agent management capabilities adapted to all sizes of call centers, from home-based distributed models to larger traditional call centers.
- Campaigns enables operators to broadcast messages and reach your audience through a variety of channels, such as voice, SMS/Text, video, MMS/multimedia, or e-mail.
- Short Messages Gateway provides a secured entry point to Content Providers and 3rd party wholesale SMS users, enabling operators to streamline advertisement-related SMS traffic and to protect legacy SMSC
Marketing Product Line